RETURN POLICY
We will take back any new product (except custom printed nets or banners or any custom made product, like netting) in new and resell able condition. Product return unused with no damage, customer pays all freight, plus 10% restock fee on volleyball sets. New product returned used or damage will be subject to a restocking and clean up charge.
RETURN AUTHORIZATION (RA)
A return authorization number must accompany all defective
products returned. To obtain a RA #, contact our Customer
Service Department by email, or telephone. Let Customer
Service know the quantity, stock numbers, and reason for
return of the product you wish to return. They will supply
you with an RA #, which must prominently appear on the
outside of each carton that you are returning or your
shipment will be automatically refused as an unauthorized
return. All return merchandise must be sent Freight Prepaid.
No claims will be accepted for return freight charges.
GENERAL WARRANTY POLICY
Ultimate Systems Limited warrants our products to be free
from defects in material and workmanship under normal
conditions for a period of one year from date of original
purchase, with the below listed exceptions. Aluminum
standards are warranty for a period of five years from date
of original purchase. Rope boundaries, webbing boundaries,
and stakes are warranty for a period of 90 days. If within
said period any item is found to be defective, the item will
be repaired or replaced for the original purchaser.
SERVICE
Customer service is available in the continental United
States by following the proper procedure as outlined below:
IN-WARRANTY SERVICE: If it has been determined that
there is a problem with any part of the system, the
purchaser should call USL for authorization and then return
the part with copy of proof of purchase, freight prepaid to:
Ultimate Systems Limited, 4335 Santa Fe Dr., Kingman, AZ
86401. Under the terms of the warranty the part will be
repaired or replaced and returned freight prepaid to the
purchaser.
OUT-OF-WARRANTY SERVICE: If, after the warranty period
has elapsed and a problem has developed with the system, the
purchaser should call USL for authorization and then return
the part freight prepaid. The part will be repaired or
replaced and returned to the purchaser C.O.D. unless other
payment has been arranged.
LIABILITIES AND LIMITATIONS
Unless specifically prohibited by state law, Ultimate
Systems Limited assumes no responsibility for personal
injury or property damage. Resulting from the playing of net
games; product not installed pursuant to instructions;
consumer misuse; consumer negligence; or an act of God; and
in such event, any and all expressed or implied warranties
are void. Damaged materials are assumed to be caused by
consumer negligence and charges will be made for repair or
replacement. All implied warranties are limited to the term
of the express warranties as set out and shall not exceed
one year on system parts, five years on Aluminum standards
and 90 days on boundaries, and stakes from date of purchase.
RETURN POLICY